1. Introduction

Simcarti Pte. Ltd., operating under the name Simcarti (simcarti.com), values your privacy and is committed to safeguarding your personal information. This privacy policy outlines how we collect, use, disclose, and protect your personal information. Please review this policy carefully. By accessing or using any Simcarti website, application, product, or service (collectively referred to as the “Service”), you agree to the terms of this policy.

2. Changes to This Policy

Simcarti may update this privacy policy from time to time. Any changes will be reflected by updating the date at the top of this policy. If significant changes are made, we will notify you by posting a prominent notice on our website or by sending you an email. We encourage you to review this policy periodically.

3. Contact Information

If you have concerns or questions about this privacy policy or your personal information, please contact us at [email protected]. For more details, refer to Section ‘7. How to Change or Update Your Information’ below.

4. Information We Collect

4.1 Personally-Identifiable Information

We collect personally identifiable information that you provide to us directly, such as your name, email address, phone number, and other details when you sign up for an account, contact us, respond to surveys, or engage with our services. This includes any personal data as defined by applicable laws.

4.2 Sensitive Personal Data

Please avoid sending or disclosing sensitive personal data (such as social security numbers, racial or ethnic origin, political opinions, religion, health information, biometric data, or criminal background) to us. If you choose to submit such data, you consent to our processing in accordance with this policy, though we do not store such data.

4.3 Non-Personally-Identifiable Information

We collect non-personally identifiable information, such as your IP address, browser type, and usage data, to analyze trends and improve our Service. This information does not identify you individually.

5. Use of Information

We use the information we collect for various purposes, including:

• Operating, maintaining, and improving our Service.
• Managing your account and communicating with you.
• Handling promotions and providing customer support.
• Sending updates, technical notices, and marketing communications (with your consent).
• Processing payments and complying with legal obligations.

We may share your information with service providers who assist us in delivering our services, provided they adhere to confidentiality agreements.

6. Disclosure of Information

We may disclose your information:

• With your consent.
• When required by law or to comply with legal processes.
• To address fraudulent or deceptive activities.
• During a business transition, such as a merger or acquisition.
• To protect our rights and the safety of our users.

7. How to Change or Update Your Information

You may access, update, or request deletion of your personal information by contacting us at [email protected]. You may also opt out of direct marketing communications or withdraw consent for specific data processing activities.

8. Security and Encryption

We implement industry-standard security measures to protect your information, including Secure Socket Layer (SSL) encryption and secure servers. However, no online transmission or storage method is completely secure. If you suspect any security issues with your account, please contact us immediately at [email protected].

9. Children’s Policy

Our services are intended for users who are 18 or older, or 13 and older with appropriate parental or guardian consent. We do not knowingly collect information from users under 13. If we learn that we have collected such information, we will take steps to delete it.

10. International Usage

Simcarti operates globally, and your information may be transferred to and stored in jurisdictions with different privacy laws. We ensure that any third-party service providers we work with comply with confidentiality agreements and handle data appropriately.

11. Conclusion

By using our Service, you agree to the terms of this privacy policy. If you have any questions or concerns, please reach out to us at [email protected].