Frequently Asked Questions

Getting Started

When should I set up my eSIM?

You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process

What happens if I use up my data or exhaust the days of validity?

If you find you need more data than what your eSIM offers, the best option is to top up your eSIM card with the right amount of data for you.

Is my phone “unlocked” and able to use eSIMs?

Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Simcarti store.

Can I use my SIM card and Simcarti eSIM at the same time?

Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

What is the validity of your eSIMs?

Currently valid for 180 days prior to activation. After activation, the plan is valid for the length of the plan. eSIMs validity is extended with each top up.

Is there a physical store for Simcarti?

No, Simcarti does not operate any physical stores. You can exclusively purchase your eSIM through the official website or on our upcoming App.

If you have any questions during this process, remember we’re here to assist you 24/7 through our Online chat.

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