Refund Policy

Payment Terms

– You can purchase the eSIM through our Website. Payments are processed by authorized agents of Simcarti.

– All eSIMs are prepaid and include applicable taxes unless stated otherwise. Taxes will be based on the postal code you provide during payment.

– “Indirect Taxes” refer to sales tax, value-added tax, and similar taxes applicable at the time of Data Plan purchase.

Right of Withdrawal

-As a consumer, you can withdraw from this Agreement within 14 days without giving a reason. This period ends 14 days after purchase, or earlier if the eSIM is activated and the Data Plan is used up, in which case you may receive a partial refund based on the eSIM’s reduced value.

-To withdraw, you must notify us with a clear statement. Contact Simcarti Ltd. via Customer Support as detailed in Section 13.

Refund and Returns Policy

-If you believe the Service does not meet these Terms or your statutory rights, inform us. We may offer a full or partial refund as described below.

-For a full refund, the eSIM must:

-Be purchased directly from Simcarti (not from third parties);

-Not be activated;

-Be requested within 6 months of purchase.

-We may offer a full or partial refund if:

-The Data Plan has been activated or used;

-The eSIM fails due to network issues or instability.

-If the eSIM is downloaded onto an incompatible or locked Device, a full refund will be provided if the conditions mentioned before are met.

Duration and Termination

-This Agreement starts when you purchase the eSIM. After activation, the eSIM remains on your Device until you delete it, which we recommend doing after the Data Plan expires or is used up. A stable internet connection may be required for download and activation.

-The Agreement lasts until the Data Plan expires or the credit is used up.

-This Agreement ends immediately if:

-The Data Plan expires or is used up, or

-Simcarti suspends your use of the eSIM for breach of these Terms.

-Upon termination, if you do not delete the eSIM, it will be provided on an “as is” basis without warranty. Simcarti is not liable for the eSIM until you purchase a new eSIM or Data Plan.

Warranty

-These Terms do not affect your statutory rights.

-Simcarti makes no warranties regarding the eSIM or Service, except as required by law.

-Simcarti may discontinue the sale or support of any eSIM at its discretion.